Quality Policy

MicroNano Tools (MNT) Quality and Customer Commitment Statement

MicroNano Tools (MNT) is dedicated to providing products and services of the highest standards to meet and exceed our customers’ expectations for quality, safety, reliability, and service. Our mission is to deliver high-quality, cost-effective products and services — on time, every time.

To further demonstrate our commitment to quality, MNT offers a full refund guarantee on all products and services. If a product or service fails to meet the agreed specifications, customers are entitled to a full refund.

For our valued university and institution clients in the US and Canada, Net 30 payment terms are automatically provided — ensuring no worries, no stress, and no risk.

Our quality policy is built on the following key principles:

• Customer satisfaction is the primary focus of all quality management activities.
• Suppliers are essential partners in our quality process, and we work closely with our parts suppliers to ensure product quality from bottom.
• Employee empowerment is vital — staff are encouraged to actively participate in quality improvement through teamwork and dedicated task groups.
• Individual responsibility — all staff are responsible for understanding and applying this quality policy in their daily work.

At MNT, we also take pride in providing exceptional customer support. We are committed to responding to all inquiries and concerns in a timely manner, ensuring our clients receive the assistance they need when they need it.