Contact Us

MicroNano Tools - Micromolding Solutions Inc.

Federal Business Number: 835890450 registered since 2009

British Columbia
Business Center, 33844 King Road
Abbotsford, BC
V2S 7M8 Canada
Toll free: 1-888-229-1281

Quebec
75 Bd de Mortagne, Boucherville, QC J4B 6Y4
Toll free: 1-888-229-1281

Ontario
3659 Stanley Avenue, Niagara Falls, Ontario L2E 0A6 Canada
Toll free: 1-888-229-1281

Emails:

Please send us your product inquiry and service request using your business email address to ensure quality of customer service. Most emails can be answered within 24 to 48 business hours.

For new product inquiry, please indicate the product name and model you are inquiring in email subject or email text.

For urgent requests, please note "Urgent" in email subject. We will response to you within 24 business hours.

Price Matching Policy

Micromolding Solutions Inc. operating in the name of MicroNano Tools, is committed to providing reliable and affordable price for all listed equipment every day. If you find a lower price from an online retailer on an identical and in-stock product, please let us know and we'll match it. Additionally, for US and Canada, our price includes shipping, handling, and custom clearance if applicable. For European countries, trade with Europe is subject to CETA (Canada-European Union Comprehensive Economic and Trade Agreement). Additional shipping cost may be applied depending weight of the product.

Frequently Asked Questions

1. I am purchasing from a university in US. Do you accept payment term of net 30 days?

Yes, all university clients from US and Canada are entitled to payment term of net 30 days automatically. No worry, No stress, No Risk.

There may be exceptions for customized high value products. Please contact us for details.

2. Is shipping fee included in the price?

For US and Canada, flat shipping fee is applied. Shipment from Canada to US will be handled by FeDex, UPS, or DHL express. Please contact us for details.

For Europe and other countries, please contact us for details. International shipment will be handled by FeDex, UPS, or DHL express.

3. If machine breaks down within warranty, how do you solve the problem?

When problems are found with our equipment, we expect our clients to cooperate with our engineers in trouble shooting and repairing. This would include but not limited to providing pictures and videos showing the machine's problem and repairing minor problems under guidance of MNT engineers. MNT will be responsible for providing and shipping the parts. When it is necessary to take the machine back for repairing within warranty, MNT will send you a return authorization number. In our experiences, most of problems can be solved in the first step.

4. If machine breaks down out of warranty, how do you solve the problem?

We will still provide suggestions and advise on how to solve the problem. Most likely there will be no charge for suggestions or advises for minor problems. There will be reasonable charge on parts and services when necessary.